Japanese motorcycle manufacturer, Kawasaki is recalling 2009 Super Sherpa® (KL250G9F) models sold in the U.S. Kawasaki has initiated a Recall campaign to repair all eligible units. The corrective action consists of inspecting the engine for blocked oil passages, damage to the camshaft and cylinder head, and parts replacement if required.
Letter provided by Kawasaki Motor Corp.
Dear Kawasaki Motorcycle Owner:
This notice has been sent to you in accordance with requirements of the National Traffic and Motor Vehicle Safety Act.
The reason for this notice:
Kawasaki Motors Corp., U.S.A. has decided that a defect which relates to motor vehicle safety exists in 2009 Super Sherpa® (KL250G9F) models. On eligible units, blockage of an oil passage in the engine might restrict oil flow to the cylinder head. This could result in the engine losing power and eventually stopping which could create the risk of a crash while operating the vehicle resulting in injury or death. Our records indicate that you have purchased one of these units.
What Kawasaki and your dealer will do:
Your Kawasaki dealer will correct this problem for you at no charge. The correction will consist of inspecting the oil system and repairing the cylinder head if required. The actual repair will take up to 3 hours but may take longer due to scheduling at the dealership and the time needed to obtain required parts.
What you must to do to ensure your safety:
Please call your authorized Kawasaki motorcycle dealer to schedule an appointment and take this letter with you at the timeof your appointment.
DO NOT RIDE YOUR MOTORCYCLE UNTIL THE REPAIR HAS BEEN COMPLETED.
If you need help:
If you have questions or concerns that your dealer is not able to resolve, please Contact Kawasaki’s Consumer Services Department at (866) 802-9381 (toll-free) between 8:00 a.m. and 5:00 p.m. PT Monday through Friday. Please have your Vehicle Identification Number ready when calling.
If your dealer fails or is unable to remedy this defect without charge within a reasonable amount of time (60 days after your first attempt to obtain remedy), you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1(888) 327-4236 (TTY: 1-800-424-9153); or go to www.safercar.gov.
If you received this notice in error:
Our records indicate you are the current owner of the 2009 Super Sherpa® described in this letter. If you no longer have the vehicle described in this letter, please help us to update our records at www.Kawasaki.com by clicking on the “OWNER INFO” link or by calling Kawasaki toll free at (866) 802-9381. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of current owner and VIN information along with copies of repair orders and payment confirmation to the following address:
Kawasaki Motors Corp., U.S.A.
ATTN: Consumer Services Department
P.O. Box 25252
Santa Ana, California 92799-5252
Please note the following conditions for reimbursement:
• Only repairs specifically related to and completed prior to the date of this recall are eligible for reimbursement. Other expenses such as towing, rental, and accommodations will not be refunded.
• Claims may be excluded if proper documentation is not included. Current owner and VIN information along with copies of repair orders and payment confirmation must be provided.
We are sorry for any inconvenience this may cause, but we have taken this action in the interest of your safety and your continued satisfaction with your Kawasaki motorcycle.
Kawasaki Motors Corp., U.S.A.