Kawasaki has initiated a Recall campaign to repair all eligible units. The repair consists of replacing the Electronic Control Unit (ECU).
On some eligible units, the vehicle may stall under deceleration due to an improper setting of the Electronic Control Unit (ECU). This could create the potential for a crash, resulting in injury or death.
2009 & 2010 Vulcan® 1700 Voyager®, Voyager® ABS, Nomad™, Nomad™ 2T, Classic, Classic LT (VN1700A9FA/FAL, VN1700AAF/FL, VN1700B9FA/FAL, VN1700BAF/FL, VN1700C9F/FA/FAL/FL, VN1700CAF/FL, VN1700E9F/FA/FAL/FL, VN1700EAF/FL, VN1700G9F/FL, VN1700GAF/FL
Letter from Kawasaki Motor Corp.:
ELECTRONIC CONTROL UNIT REPLACEMENT WARNING AND RECALL NOTICE
Dear Kawasaki Motorcycle Owner:
This notice has been sent to you in accordance with requirements of the National Traffic and Motor Vehicle Safety Act.
The reason for this notice:
Kawasaki Motors Corp., U.S.A. has decided that a defect which relates to motor vehicle safety exists in 2009 &
2010 Vulcan® 1700 Voyager®, Voyager® ABS, Nomad™, Nomad™ 2T, Classic, Classic LT (VN1700A9FA/FAL,
VN1700AAF/FL, VN1700B9FA/FAL, VN1700BAF/FL, VN1700C9F/FA/FAL/FL, VN1700CAF/FL, VN1700E9F/FA/FAL/
FL, VN1700EAF/FL, VN1700G9F/FL, VN1700GAF/FL) models. On some eligible units, the vehicle may stall under deceleration due to an improper setting of the electronic control unit. This could create the potential for a crash, resulting in injury or death. Our records indicate that you have purchased one of these units.
What Kawasaki and your dealer will do:
Your Kawasaki dealer will correct this problem for you at no charge. The correction will consist of replacing the electronic control unit. The actual repair will take up to 30 minutes but may take longer due to scheduling at thedealership and the time needed to obtain required parts.
What you must do to ensure your safety:
Please call your authorized Kawasaki motorcycle dealer to schedule an appointment and take this letter with you at the time of your appointment.
DO NOT RIDE YOUR MOTORCYCLE UNTIL THE REPAIR HAS BEEN COMPLETED.
If you need help:
If you have questions or concerns that your dealer is not able to resolve, please Contact Kawasaki’s Consumer Services Department at (866) 802-9381 (toll-free) between 8:00 a.m. and 5:00 p.m. PT Monday through Friday. Please have your Vehicle Identifi cation Number ready when calling. If your dealer fails or is unable to remedy this defect without charge within a reasonable amount of time (60 days after your fi rst attempt to obtain remedy), you may submit a written complaint to the Administrator, National Highway Traffi c Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety
Hotline at 1(888) 327-4236 (TTY: 1-800-424-9153); or go to www.safercar.gov.
If you received this notice in error:
Our records indicate you are the current owner of the 2009 or 2010 Vulcan® 1700 Voyager®, Voyager® ABS, Nomad™, Nomad™ 2T, Classic, Classic LT (VN1700A9FA/FAL, VN1700AAF/FL, VN1700B9FA/FAL, VN1700BAF/FL, VN1700C9F/FA/FAL/FL, VN1700CAF/FL, VN1700E9F/FA/FAL/FL, VN1700EAF/FL, VN1700G9F/FL,
VN1700GAF/AFL) described in this letter. If you no longer have the vehicle described in this letter, please help us to update our records at www.Kawasaki.com by clicking on the “OWNER INFO” link or by calling Kawasaki toll free at (866) 802-9381. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy
of this notice to the lessee within ten days.
If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of current owner and VIN information along with copies of repair orders and payment confi rmation to the following address:
Kawasaki Motors Corp., U.S.A.
ATTN: Consumer Services Department
P.O. Box 25252
Santa Ana, California 92799-5252
Please note the following conditions for reimbursement:
• Only repairs specifi cally related to this recall are eligible for reimbursement. Other expenses such as towing, rental, and accommodations will not be refunded.
• Claims may be excluded if proper documentation is not included. Current owner and VIN information along with copies of repair orders and payment confi rmation must be provided.
We are sorry for any inconvenience this may cause, but we have taken this action in the interest of your safety andyour continued satisfaction with your Kawasaki motorcycle.
Kawasaki Motors Corp., U.S.A.